BVM Service
Our services for maximum productivity
Whether support, spare parts or training: you can always rely on our services.
Our services
- Maintenance and repair – in the factory or at the customer site
- High parts availability for all machines (including older machines)
- 10-year guaranteed spare parts availability
- Telephone support by trained specialists
- Short-term availability of experienced service personnel worldwide
- Training at the customer site or at the factory
- Shipment of stocked parts on the same day if the order is received by us from Mon – Thu by 8:00 am – 12:00 pm and on Fridays until 10:00 am
- Shipping by parcel service provider; express deliveries are also possible
QUICK NAVIGATION
BVM Services
- Telephone support
- Maintenance, service, inspection
- Training
- Spare part supply
Our service team
Downloads (PDF)
- Spare parts
- Retrofitting/conversion
- Fitter requirement
- Return note
Form (Online)
- Spare parts quotation
- Spare parts order
What can we help you with?
With the purchase of the BVM packaging machine, you have decided on a high-quality product – certainly also with the aim of achieving a high level of production reliability for your company.
We would like to continue our commitment to your production safety in the future. So if you need help with a spare parts order, have questions about your machine, or need expert support with technical issues, our service team will be happy to help.
You can reach our trained specialist staff with many years of experience in the mechanical and electrotechnical field during the above opening hours.
Reliable, regular and professionally performed maintenance activities not only increase the service life of our packaging machines, but also contribute definitively to production reliability in your company.
On request, our service personnel in the field will independently schedule the regular inspections on your machine according to the scheduled maintenance intervals and coordinate the necessary dates directly with you – this means that any signs of wear on the machine can be detected at an early stage and machine downtime can often be avoided.
Our maintenance contracts are flexible. We are happy to adapt them individually to your specific requirements and wishes. We can carry out maintenance work either on your premises or at the BVM factory.
Many customers are also interested in the possibility of having a long-serving machine overhauled and also equipped with new components if necessary – we are happy to help you with your decision making.
A high-quality and regularly maintained machine is an important prerequisite for a successful and uninterrupted production process.
Another contribution to production reliability and the smoothest possible process is your well-trained staff. This can avert damage to the machine and injury to personnel. Training also optimises the operating processes and increases the service life of the machine.
We are happy to train your team at our premises or on site at your machine to increase production reliability.
Even the best maintained and regularly checked machine is subject to wear and tear, which also necessitates the use of spare parts.
Statutory regulations guarantee that you will receive every spare part from us for the first ten years after the purchase of a machine.
In addition, we offer you high parts availability for standard machines, so that we can often send spare parts on their way on the same day of your order – also by express if necessary, so that the required part is with you the next day and machine downtime is kept to a minimum.
Our field service personnel will support you in replacing defective parts if necessary.
Many of our customers also pre-emptively order spare parts packages tailored to their respective machine types. This includes the most important wear parts so you are able to act even in an emergency.
Our Service Team
Matthias Wack (Service manager)
Daniel Jenter
Anna Heininger
Marcel Jung
Eric Hertel
Ulrike Plum
Penka Botusharova
OPENING HOURS
Monday | 8:00 — 16:30 |
Tuesday | 8:00 — 16:30 |
Wednesday | 8:00 — 16:30 |
Thursday | 8:00 — 16:30 |
Friday | 8:00 — 15:00 |
Saturday | Closed |
Sunday | Closed |
Downloads
Inquiry form
For spare parts
(in German)
File format: PDF
File size: 240 KB
Inquiry form
Retrofitting/conversion
(in German)
File format: PDF
File size: 230 KB
Request
Fitter
File format: PDF
File size: 260 KB
Form
Return note
File format: PDF
File size: 290 KB
Form
Use the following form to conveniently request or order spare parts.
Our staff from the service department will then contact you shortly.