BVM Service

Our services for maximum productivity

Whether support, spare parts or training: you can always rely on our services.

Our services

  • Maintenance and repair – in the factory or at the customer site
  • High parts availability for all machines (including older machines)
  • 10-year guaranteed spare parts availability
  • Telephone support by trained specialists
  • Short-term availability of experienced service personnel worldwide
  • Training at the customer site or at the factory
  • When ordering parts in stock within operating hours, shipping/outgoing goods takes place on the same day
  • Shipping by parcel service provider; express deliveries are also possible



BVM Services

  • Telephone support
  • Maintenance, service, inspection
  • Training
  • Spare part supply

Our service team


Downloads (PDF)

  • Spare parts
  • Retrofitting/conversion
  • Fitter requirement
  • Return note

Form (Online)

  • Spare parts quotation
  • Spare parts order

What can we help you with?

With the purchase of the BVM packaging machine, you have decided on a high-quality product – certainly also with the aim of achieving a high level of production reliability for your company.

We would like to continue our commitment to your production safety in the future. So if you need help with a spare parts order, have questions about your machine, or need expert support with technical issues, our service team will be happy to help.

You can reach our trained specialist staff with many years of experience in the mechanical and electrotechnical field during the above opening hours.

Reliable, regular and professionally performed maintenance activities not only increase the service life of our packaging machines, but also contribute definitively to production reliability in your company.

On request, our service personnel in the field will independently schedule the regular inspections on your machine according to the scheduled maintenance intervals and coordinate the necessary dates directly with you – this means that any signs of wear on the machine can be detected at an early stage and machine downtime can often be avoided.

Our maintenance contracts are flexible. We are happy to adapt them individually to your specific requirements and wishes. We can carry out maintenance work either on your premises or at the BVM factory.

Many customers are also interested in the possibility of having a long-serving machine overhauled and also equipped with new components if necessary – we are happy to help you with your decision making.

A high-quality and regularly maintained machine is an important prerequisite for a successful and uninterrupted production process.

Another contribution to production reliability and the smoothest possible process is your well-trained staff. This can avert damage to the machine and injury to personnel. Training also optimises the operating processes and increases the service life of the machine.

We are happy to train your team at our premises or on site at your machine to increase production reliability.

Even the best maintained and regularly checked machine is subject to wear and tear, which also necessitates the use of spare parts.

Statutory regulations guarantee that you will receive every spare part from us for the first ten years after the purchase of a machine.

In addition, we offer you high parts availability for standard machines, so that we can often send spare parts on their way on the same day of your order – also by express if necessary, so that the required part is with you the next day and machine downtime is kept to a minimum.

Our field service personnel will support you in replacing defective parts if necessary.

Many of our customers also pre-emptively order spare parts packages tailored to their respective machine types. This includes the most important wear parts so you are able to act even in an emergency.

Our Service Team

Matthias Wack – Service Management

Matthias Grauer – Technical Support


Monday8:00 — 16:30
Tuesday8:00 — 16:30
Wednesday8:00 — 16:30
Thursday8:00 — 16:30
Friday8:00 — 15:00
It's Sunday 16:33
We are closed.


Inquiry form

For spare parts

File format: PDF
File size: 240 KB

Inquiry form


File format: PDF
File size: 230 KB



File format: PDF
File size: 260 KB


Return note

File format: PDF
File size: 290 KB


Use the following form to conveniently request or order spare parts.
Our staff from the service department will then contact you shortly.

Formular Ersatzteile (en)

The fields marked with * are mandatory fields.

Contact informationen

Maschine details

Spare parts information

Do you require further spare parts?

If yes, how many?

Note: If you require more than six spare parts, please use our corresponding form for this and fill it out.
You can then select this form via "Select order form" and send it to us together with your inquiry.

2nd Spare part

3rd Spare part

4th Spare part

5th Spare part

6th Spare part

Informationen zum Versand


** I agree that the data I have provided may be collected and stored electronically. My data will be used strictly and exclusively for the purpose of processing and answering my inquiry. By sending the form, I agree to the processing.