Consumer Dispute Resolution Act

Information on dispute resolution for consumers in accordance with § 36 CDRA

We will endeavour to reach an agreement with you at all times. If, exceptionally, we are unable to resolve your request satisfactorily,
the legal process is, of course, open to you.

We are not willing and not obliged to participate in a dispute resolution procedure pursuant to CDRA before a consumer arbitration board.
The European Commission provides a platform for the out-of-court settlement of disputes online (ODR platform), which can be accessed at www.ec.europa.eu/consumers/odr. You can find our e-mail address in our imprint.