{"id":228369,"date":"2022-01-14T09:44:15","date_gmt":"2022-01-14T08:44:15","guid":{"rendered":"http:\/\/develop.p579444.webspaceconfig.de\/service\/"},"modified":"2026-09-29T15:07:23","modified_gmt":"2026-09-29T13:07:23","slug":"service","status":"publish","type":"page","link":"https:\/\/www.bvm-brunner.de\/en\/service\/","title":{"rendered":"Service"},"content":{"rendered":"

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BVM Service<\/strong><\/p>\n

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Our services for maximum productivity<\/strong><\/h1>\n

[\/et_pb_text][et_pb_text _builder_version=”4.10.8″ text_font=”||||||||” text_text_color=”#FFFFFF” header_text_color=”#FFFFFF” header_3_text_color=”#FFFFFF” custom_margin=”||||false|false” custom_padding=”||||false|false” global_colors_info=”{}”]<\/p>\n

Whether support, spare parts or training: you can always rely on our services.<\/h3>\n

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Our services<\/strong><\/p>\n

    \n
  • Maintenance and repair \u2013 in the factory or at the customer site<\/li>\n
  • High parts availability for all machines (including older machines)<\/li>\n
  • 10-year guaranteed spare parts availability<\/li>\n
  • Telephone support by trained specialists<\/li>\n
  • Short-term availability of experienced service personnel worldwide<\/li>\n
  • Training at the customer site or at the factory<\/li>\n
  • Shipment of stocked parts on the same day if the order is received by us from Mon \u2013 Thu by 8:00 am – 12:00 pm and on Fridays until 10:00 am<\/li>\n
  • Shipping by parcel service provider; express deliveries are also possible<\/li>\n<\/ul>\n

    [\/et_pb_text][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”4.6.6″ background_color=”rgba(0,0,0,0.03)” custom_padding=”25px|20px||15px|false|false” animation_style=”slide” animation_delay=”250ms” global_colors_info=”{}”][et_pb_text _builder_version=”4.10.8″ _module_preset=”default” text_font=”|800|||||||” text_text_color=”#ffffff” background_color=”#bf171e” custom_margin=”0px|0px||0px|false|false” custom_padding=”10px|15px|10px|15px|false|false” global_colors_info=”{}”]<\/p>\n

    QUICK NAVIGATION
    <\/strong><\/p>\n

    [\/et_pb_text][et_pb_blurb title=”BVM Services” use_icon=”on” font_icon=”3||divi||400″ icon_color=”#FFFFFF” icon_placement=”left” content_max_width=”100%” _builder_version=”4.13.0″ header_level=”h3″ header_font=”|900|||||||” header_text_color=”#ffffff” header_font_size=”22px” header_line_height=”1.5em” body_font=”||||||||” body_text_color=”#ffffff” background_layout=”dark” custom_margin=”||0px||false|false” custom_padding=”10px|||5px|false|false” animation=”off” link_option_url=”#services” border_width_top_image=”8px” border_color_top_image=”rgba(0,0,0,0)” global_colors_info=”{}” background__hover_enabled=”on|hover” background_color__hover=”rgba(255,255,255,0.04)” background_enable_color__hover=”on”]<\/p>\n

      \n
    • Telephone support<\/li>\n
    • Maintenance, service, inspection<\/li>\n
    • Training<\/li>\n
    • Spare part supply<\/li>\n<\/ul>\n

      [\/et_pb_blurb][et_pb_blurb title=”Our service team” use_icon=”on” font_icon=”3||divi||400″ icon_color=”#FFFFFF” icon_placement=”left” content_max_width=”100%” _builder_version=”4.14.7″ header_level=”h3″ header_font=”|900|||||||” header_text_color=”#ffffff” header_font_size=”22px” header_line_height=”1.5em” body_font=”||||||||” body_text_color=”#ffffff” background_layout=”dark” custom_margin=”||0px||false|false” custom_padding=”|||5px|false|false” animation=”off” link_option_url=”#service-team” border_width_top_image=”8px” border_color_top_image=”rgba(0,0,0,0)” global_colors_info=”{}” background__hover_enabled=”on|hover” background_color__hover=”rgba(255,255,255,0.04)” background_enable_color__hover=”on”][\/et_pb_blurb][et_pb_blurb title=”Downloads (PDF)” use_icon=”on” font_icon=”3||divi||400″ icon_color=”#FFFFFF” icon_placement=”left” content_max_width=”100%” _builder_version=”4.13.0″ header_level=”h3″ header_font=”|900|||||||” header_text_color=”#ffffff” header_font_size=”22px” header_line_height=”1.5em” body_font=”||||||||” body_text_color=”#ffffff” background_layout=”dark” custom_margin=”||0px||false|false” custom_padding=”|||5px|false|false” animation=”off” link_option_url=”#downloads” border_width_top_image=”8px” border_color_top_image=”rgba(0,0,0,0)” global_colors_info=”{}” background__hover_enabled=”on|hover” background_color__hover=”rgba(255,255,255,0.04)” background_enable_color__hover=”on”]<\/p>\n

        \n
      • Spare parts<\/li>\n
      • Retrofitting\/conversion<\/li>\n
      • Fitter requirement<\/li>\n
      • Return note<\/li>\n<\/ul>\n

        [\/et_pb_blurb][et_pb_blurb title=”Form (Online)” use_icon=”on” font_icon=”3||divi||400″ icon_color=”#FFFFFF” icon_placement=”left” content_max_width=”100%” _builder_version=”4.14.7″ header_level=”h3″ header_font=”|900|||||||” header_text_color=”#ffffff” header_font_size=”22px” header_line_height=”1.5em” body_font=”||||||||” body_text_color=”#ffffff” background_layout=”dark” custom_margin=”||20px||false|false” custom_padding=”|||5px|false|false” animation=”off” link_option_url=”#form” border_width_top_image=”8px” border_color_top_image=”rgba(0,0,0,0)” global_colors_info=”{}” background__hover_enabled=”on|hover” background_color__hover=”rgba(255,255,255,0.04)” background_enable_color__hover=”on”]<\/p>\n

          \n
        • Spare parts quotation<\/li>\n
        • Spare parts order<\/li>\n<\/ul>\n

          [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” _builder_version=”4.9.1″ custom_margin=”||||false|false” custom_padding=”0px||30px||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.10.8″ _module_preset=”default” width=”90%” custom_margin=”15px||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_id=”services” _builder_version=”4.10.8″ _module_preset=”default” background_color=”RGBA(0,0,0,0)” custom_css_before=”display: block;||content: ‘ ‘;||height: 110px;||margin-top: -110px;||visibility: hidden;” global_colors_info=”{}”]<\/p>\n

          What can we help you with?<\/strong><\/h3>\n

          [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.14.7″ _module_preset=”default” width=”90%” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”][et_pb_tabs active_tab_background_color=”#d2232a” active_tab_text_color=”#FFFFFF” _builder_version=”4.14.7″ _module_preset=”default” tab_text_color=”#000000″ body_text_color=”#000000″ global_colors_info=”{}”][et_pb_tab title=”Telephone support by trained specialists” _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

          With the purchase of the BVM packaging machine, you have decided on a high-quality product \u2013 certainly also with the aim of achieving a high level of production reliability for your company.<\/p>\n

          We would like to continue our commitment to your production safety in the future. So if you need help with a spare parts order, have questions about your machine, or need expert support with technical issues, our service team will be happy to help.<\/p>\n

          You can reach our trained specialist staff with many years of experience in the mechanical and electrotechnical field during the above opening hours.<\/p>\n

          [\/et_pb_tab][et_pb_tab title=”Maintenance, service, inspection” _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

          Reliable, regular and professionally performed maintenance activities not only increase the service life of our packaging machines, but also contribute definitively to production reliability in your company.<\/p>\n

          On request, our service personnel in the field will independently schedule the regular inspections on your machine according to the scheduled maintenance intervals and coordinate the necessary dates directly with you \u2013 this means that any signs of wear on the machine can be detected at an early stage and machine downtime can often be avoided.<\/p>\n

          Our maintenance contracts are flexible. We are happy to adapt them individually to your specific requirements and wishes. We can carry out maintenance work either on your premises or at the BVM factory.<\/p>\n

          Many customers are also interested in the possibility of having a long-serving machine overhauled and also equipped with new components if necessary \u2013 we are happy to help you with your decision making.<\/p>\n

          [\/et_pb_tab][et_pb_tab title=”Training” _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

          A high-quality and regularly maintained machine is an important prerequisite for a successful and uninterrupted production process.<\/p>\n

          Another contribution to production reliability and the smoothest possible process is your well-trained staff. This can avert damage to the machine and injury to personnel. Training also optimises the operating processes and increases the service life of the machine.<\/p>\n

          We are happy to train your team at our premises or on site at your machine to increase production reliability.<\/p>\n

          [\/et_pb_tab][et_pb_tab title=”Spare part supply” _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n

          Even the best maintained and regularly checked machine is subject to wear and tear, which also necessitates the use of spare parts.<\/p>\n

          Statutory regulations guarantee that you will receive every spare part from us for the first ten years after the purchase of a machine.<\/p>\n

          In addition, we offer you high parts availability for standard machines, so that we can often send spare parts on their way on the same day of your order \u2013 also by express if necessary, so that the required part is with you the next day and machine downtime is kept to a minimum.<\/p>\n

          Our field service personnel will support you in replacing defective parts if necessary.<\/p>\n

          Many of our customers also pre-emptively order spare parts packages tailored to their respective machine types. This includes the most important wear parts so you are able to act even in an emergency.<\/p>\n

          [\/et_pb_tab][\/et_pb_tabs][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.9.7″ _module_preset=”default” width=”90%” custom_margin=”||0px||false|false” custom_padding=”||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.9.7″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_id=”service-team” _builder_version=”4.14.7″ _module_preset=”default” custom_margin=”||0px||false|false” custom_css_before=”display: block;||content: ‘ ‘;||height: 110px;||margin-top: -110px;||visibility: hidden;” global_colors_info=”{}”]<\/p>\n

          Our Service Team
          <\/strong><\/h3>\n

          [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.14.7″ width=”90%” width_tablet=”90%” width_phone=”90%” width_last_edited=”on|phone” max_width_tablet=”90%” max_width_phone=”90%” max_width_last_edited=”on|phone” custom_margin=”||||false|false” custom_padding=”10px||19px||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”3.27.4″ global_colors_info=”{}”][et_pb_text _builder_version=”4.14.7″ text_text_color=”#000000″ header_text_color=”#000000″ header_3_text_color=”#000000″ header_3_line_height=”1.4em” custom_margin=”20px||||false|false” hover_enabled=”0″ locked=”off” global_colors_info=”{}” text_text_color__hover_enabled=”on|hover” text_text_color__hover=”#FFFFFF” sticky_enabled=”0″]<\/p>\n

          Matthias Wack (Technical Service Manager)
          Igor Krohmer (Operations Service Manager)
          <\/b>Patrick Flohr (Service Coordinator)
          <\/b>Daniel Jenter
          Janina Deyle
          Ulrike Plum
          Penka Botusharova<\/h3>\n

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          OPENING HOURS<\/h4>\n

          [\/et_pb_text][et_pb_code _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”]
          Monday<\/td>8:00 — 16:30<\/td><\/tr>
          Tuesday<\/td>8:00 — 16:30<\/td><\/tr>
          Wednesday<\/td>8:00 — 16:30<\/td><\/tr>
          Thursday<\/td>8:00 — 16:30<\/td><\/tr>
          Friday<\/td>8:00 — 15:00<\/td><\/tr>
          Saturday<\/td>Closed<\/td><\/tr>
          Sunday<\/td>Closed<\/td><\/tr><\/table>[\/et_pb_code][et_pb_code _builder_version=”4.14.7″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”]\n\n\tIt's Tuesday<\/span> 21:59<\/span> — <\/span><\/span>\n[\/et_pb_code][et_pb_code _builder_version=”4.14.7″ _module_preset=”default” global_colors_info=”{}”]\n We are closed. <\/span>\n [\/et_pb_code][et_pb_code _builder_version=”4.10.8″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n