German Consumer Dispute Resolution Act

Notes regarding the dispute resolution for consumers in accordance with § 36 VSBG
(German Consumer Dispute Resolution Act):

We always strive for a solution by mutual consent. If, in exceptional cases, we are unable to resolve the problem to your entire satisfaction,
you are free to take legal action.
 
We are not prepared and not obliged to participate in a procedure for dispute resolution in accordance with the VSBG
(German Consumer Dispute Resolution Act).
 
On www.ec.europa.eu/consumers/odr the European Commission has set up a platform for the Online Dispute Resolution to settle consumer disputes out of court. You will find our e-mail address in our legal information.